Account
Delete your Kattegat account
You can permanently close your Kattegat account at any time. whether you use it as a buyer, a seller, or both. This page explains the exact in-app path, email alternative, and what happens to your data.
Last updated · 15 July 2026
Exact route in the mobile app
Account deletion lives on the Settings screen. There is no separate deep-link screen; deletion is confirmed with an in-app sheet on that page.
- Open the Kattegat app and sign in.
- Go to the Profile tab (bottom navigation).
- Tap Settings.
- Scroll to the Account section at the bottom of Settings.
- Tap Delete account.
- Confirm in the bottom sheet by tapping Yes, delete my account.
After confirmation, Kattegat deletes your account, signs you out on this device, clears the local session, and returns you to the login screen. Your profile is closed and no longer usable for marketplace activity.
Path summary
Profile → Settings → Account → Delete account → Yes, delete my account
Equivalent navigation labels in the product: Profile tab → Settings → Delete account.
Request deletion by email
If you cannot access the app, email seller@kattegat.app from your registered address with subject "Delete My Account".
Include your registered email and, if you have them, your BID/SID or phone number so we can verify ownership. We process email deletion requests within 30 days and confirm when the account has been closed.
What gets deleted or cleared
- Account status is set to deleted so the profile can no longer be used.
- Username, phone number, and profile photo URL are cleared from your user record.
- You are signed out; device sessions / push access for that login should no longer work.
- Your presence is removed from active marketplace use (search, discovery, new bookings under that account).
- We send a confirmation email to the address on file when deletion succeeds.
What we may retain, and why
Some records cannot be erased immediately or entirely because of UAE financial rules, safety, or because another user still has a legitimate copy of the interaction.
- Bookings, invoices, quotes, and payment records . retained for tax, accounting, dispute resolution, and financial reporting. Money-related tables are designed for soft-delete / audit retention, not destructive wipe of settlement history.
- Active bookings or open disputes. finish or cancel these before deleting when possible; we may delay full closure until they are resolved.
- Chat history with other users. messages may remain visible to the other participant, with your identity anonymized where practicable.
- Fraud, ban, and safety signals. limited identifiers may be kept for a period to prevent re-abuse of the platform.
- Legal holds. data may be preserved if we receive a valid legal request or need to defend claims.
Full privacy detail: Privacy Policy.
Before you delete
- Download or save any invoices/quotes you need for your records.
- Cancel or complete open bookings and applications.
- If you subscribe to Premium/Pro, manage cancellation via the billing channel you used (usually web/Stripe) so renewals stop.
- Deletion is irreversible for your live marketplace profile.
Questions
Contact seller@kattegat.app for help with deletion, billing, or retained records. Also review our Terms of Service.
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