Refund and Cancellation Policy

Talent and marketplace service agreements are between the buyer and seller. Their accepted quote, booking, or service contract governs cancellation, rescheduling, deposits, and refunds.

Invoice payments go directly from the buyer to the seller's bank account. Kattegat does not receive, hold, safeguard, transfer, or refund those funds and is not an escrow service. Buyers request refunds directly from the seller. Kattegat may provide communication records or support but does not determine the parties' contractual rights unless managed-service terms expressly say otherwise.

• Checkout shows the price, billing period, renewal terms, taxes, and material restrictions before payment.
• You may cancel before the next renewal using available billing controls or by contacting support. Cancellation normally stops future renewals and does not refund an already-started billing period.
• Verified duplicate charges, charges after an effective cancellation, and billing errors will be refunded.
• If a paid Kattegat service is defective, materially not as described, not supplied, or delivered too late to be useful, we will re-perform it or provide an appropriate refund as required by law.

Kattegat Vetted and other managed engagements may include project-specific cancellation terms in an order form or Master Services Agreement. Those terms apply subject to mandatory legal rights.

Email seller@kattegat.app with your account email, payment date, amount, invoice or transaction reference, reason, and relevant evidence. Never email full card details.

We aim to acknowledge requests within 2 business days and decide complete requests within 10 business days. Approved card refunds go to the original payment method; the payment provider or bank controls final posting time.

Contacting us first may allow a faster investigation, but does not restrict a lawful right to dispute a charge. Fraudulent, duplicate, or abusive requests may lead to account restrictions.

Nothing in this policy excludes mandatory remedies for defective, incomplete, damaged, late, or misdescribed goods or services. See our Terms of Service.