Master Services Agreement

This MSA is between the customer identified in an order form and Hidden Diversion Recreational Services, operating as Kattegat. Each order form identifies the services, deliverables, term, fees, taxes, dependencies, service levels, and cancellation rules. An order form changes this MSA only where it expressly identifies the changed term.

Kattegat will perform managed services with reasonable skill and care. The customer will provide timely access, lawful content, decisions, approvals, and cooperation.

Unless an order form expressly appoints Kattegat to provide a managed service, Kattegat supplies marketplace technology and is not a party to contracts between independent buyers and sellers. The customer remains responsible for selecting, contracting with, paying, and supervising sellers.

Marketplace invoice payments are made directly to the seller. Kattegat does not receive, hold, safeguard, pool, settle, or transfer those funds and is not an escrow agent. Fees owed directly to Kattegat under a managed-service order form or platform subscription are separate.

The customer will pay undisputed invoices in AED within the period stated in the order form. Fees exclude VAT and similar taxes unless stated otherwise. Invoice disputes must be raised promptly with reasonable detail, while undisputed amounts remain payable.

Scope changes require written agreement and may affect fees or timing. Cancellation and refunds follow the order form and Kattegat's Refund and Cancellation Policy, subject to mandatory law.

Each party retains its pre-existing intellectual property. The customer grants Kattegat a limited licence to host, process, display, and transmit customer content only as needed to provide, secure, and support the contracted services.

Kattegat retains its platform, software, workflows, templates, documentation, and general know-how. Ownership or licensing of bespoke deliverables must be stated in the order form.

Each party will protect non-public information reasonably understood to be confidential, use it only for the agreement, and disclose it only to people who need it and are bound to protect it. Standard exclusions apply to information lawfully public, already known, independently developed, or lawfully received elsewhere.

Each party will comply with applicable data-protection law. Kattegat's Data Processing Agreement applies where Kattegat acts as processor. Neither party may claim insurance, certification, or security assurance it does not currently hold.

Each party has authority to enter the agreement. Kattegat warrants professional performance of managed services and will re-perform materially nonconforming services or provide an appropriate refund where re-performance is unreasonable. Marketplace and third-party outcomes are not guaranteed.

Order forms may include proportionate indemnities for third-party claims arising from unlawful content, infringement, fraud, wilful misconduct, or material confidentiality or data-protection breaches.

To the extent permitted by law, neither party is liable for indirect, special, punitive, or consequential loss. Unless an order form states otherwise, aggregate liability is limited to fees paid or payable under the affected order form during the preceding 12 months.

Limits do not apply to fraud, wilful misconduct, death or personal injury caused by negligence, payment obligations, or liability that cannot legally be limited.

Either party may terminate for an uncured material breach after reasonable written notice, insolvency, illegality, or a serious security or safety risk. Accrued payment, confidentiality, intellectual-property, data-return, liability, and dispute terms survive where appropriate.

The agreement creates no partnership, employment, or exclusivity. Amendments and waivers must be written. Invalid terms are severed narrowly. Delay caused by events beyond reasonable control is excused where the affected party promptly notifies and mitigates.

The agreement is governed by the laws of the United Arab Emirates as applicable in the Emirate of Dubai, and the courts of Dubai have exclusive jurisdiction unless an order form lawfully specifies another forum.

For a tailored order form or signed MSA, email seller@kattegat.app.